Technology assists insurance businesses to overcome difficulties and protect employees and customers during epidemics.
In order to ensure the maximum health and safety of employees during the period of the complicated global situation of Covid-19, Aviva Vietnam Insurance Company, after an emergency rehearsal, has encouraged employees to work from home and conduct disease-free health declarations. The Aviva health report will be sent twice a week on Mondays and Thursdays until the disease situation becomes better.
With a well-invested technology platform, although most employees work from home, all workflows are not interrupted as the meetings are on phone mode and via skype while online applications operate at maximum.
Like other life insurers operating in Vietnam, investing in technology is a very important strategy of Aviva Vietnam.
It is known that the insurer continuously invests heavily in digital technology applications and modern infrastructure with a vision to become a life insurance company with a leading technology integration platform by 2020.
In another move to ensure customers’ safety and convenience during the Covid-19 outbreak, Manulife encourages customers to use cashless payment services and make an online insurance claim.
Based on a well-established technology platform, the insurance company quickly implemented a plan to connect with customers via touch screen by accessing Manulife’s Online Portal.
Customers can also manage and update all important information related to insurance contracts.
Nearly a year ago, the insurance company announced a transformation journey with a series of solutions focusing on improving customer experience such as eClaims Solutions to claim insurance benefits; ePos Consulting solutions according to customer needs. It is known that, for recruiting and training insurance agents in some programmes, it has also turned to online form completely.
In the face of the increasingly complex situation of the Covid-19 epidemic, like many other companies, Chubb has applied its operations globally to minimise staff risks, including limited trips. work and prepare a working plan at home.
The group also looked at a range of possible scenarios for the Covid-19 epidemic. In Vietnam, this insurance company has officially integrated eLearning tool into Chubb SmartAgency application.
With eLearning, students can take courses proactively on Internet-connected devices. Furthermore, students can flexibly arrange self-study time and self-test of knowledge with the feature of reviewing lessons, mock exams and looking up the correct answers.
Chubb Life Vietnam is also one of the first active insurance companies to apply many digital technologies to their businesses to increase customer convenience and support the sales team.
After introducing the SmartAgency application platform and eCard tool in 2019, in the middle of February 2020, Chubb Life Vietnam has continued to launch more eRecruitment and eContract tools.
The tools of Chubb Life’s Chubb SmartAgency application system contribute to not only optimising business performance, but also protecting the environment with the limited printing of documents.
Meanwhile, FWD, despite being a newcomer to Vietnam life insurance market since 2016, has quickly become a model in technology adoption.
Up to now, all of FWD’s business processes have been completely digitalised, from recruitment, training, consulting and filing insurance, monitoring and issuing contracts to insurance compensation on digital platforms.
FWD is also the first life insurer in the market to successfully eliminate 100 percent of paper and cash in transactions, while also deploying 100 percent of electronic insurance contracts.
Previously, it took about five days, but customers now can receive insurance contracts via email in just one working day.
Therefore, the transition to digitisation during the Covid-19 period is not too difficult for this insurance company.
