HDBank has been honoured with its second consecutive “Best Domestic Retail Bank” award for 2020 by Asian Banking & Finance for its impressive results in the retail segment with modern products and services, meeting the diverse needs of millions of local and foreign clients.
Asian Banking & Finance is a prestigious financial magazine that annually conducts independent polls and presents awards to businesses operating in the region that meet its criteria.
HDBank was again awarded the prize this year, along with big names in the region and Vietnam such as CIMB, OCBC, Citibank, Agribank, Vietcombank, BIDV, HSBC, and Standard Chartered.
The “2020 Best Domestic Retail Bank” award was conferred on HDBank based on 2019 business results in all areas, including operation size, business network, services and solutions for individual customers, utility products and services, and market contributions as well as objective customer reviews, in which retail took the spotlight.
HDBank’s business achievements, in the retail segment in particular, are the result of implementing its orientation to become a leading bank in the retail, consumer and SME segments.
It has implemented this orientation and reached the top of the market with a strong financial foundation and outstanding network underpinned by its M&A capacity.
From that has emerged its unique eco-system with customer data covering finance, consumption, retail, aviation, energy, and diverse products and services meeting the needs of each individual, household and small and medium-sized enterprises across the country.
At the same time, its market share and clientele have been constantly growing.
In the individual loan segment, HDBank has registered strong growth with various products such as agriculture loans, business loans, car loans, and secured consumer loans.
Besides, it also offers competitive interest rates revolving around its orientation as a ‘green bank’ that works for environmental protection.
Retail and consumption are well promoted through its Digital Bank Happy Digital Bank.
With its strong investment in digital transformation, HDBank provides many mobile banking and internet banking services using modern technologies to offer customers more benefits and facilities, and has digitised its internal processes and transactions in an effort to become a digital, paperless bank.
In addition to its excellent performance in retail lending, HDBank is also a pioneer in opening business accounts totally online with digital signatures, and the first bank in Vietnam to join the TradeAssets Trade Finance E-marketplace to connect with and process trade finance transactions on the blockchain application platform.
Recently the bank deployed a global payment query service via Swift GPI that allows customers to quickly and accurately get the status of their international money transfer transactions.
Actively implementing programmes to enable customers to handle difficulties and overcome the effects of the COVID-19 pandemic, maintained sustainable development momentum in the first half of the year when its profit reached VND 2.908 trillion (US$125.2 million) and NPLs remained below 1.1 per cent, the lowest in the industry.
Besides its second “Best Domestic Retail Bank” award from Asian Banking & Finance, HDBank this year also became the only Vietnamese bank to be named by HR Asia as “Asia’s Best Workplace” for three consecutive years.
